FAQs

Ordering & delivery

How much is delivery?
A flat 1.500 KWD per order, anywhere in Kuwait. No surcharges.

How quickly will I get my order?
Order before 5:00 PM and it is delivered the same day. After 5:00 PM, the next day. We deliver seven days a week.

Do you deliver outside Kuwait?
Not at the moment. We ship within Kuwait only.

Can I pay cash on delivery?
Payment options are shown at checkout. If you need an arrangement that is not listed, message us on WhatsApp before ordering.

Can I change my delivery address after ordering?
Yes, if we have not dispatched yet. Message us on WhatsApp with your order number straight away.

The products

What does "Pack of 3" or "Pack of 6" mean?
It is that many individual units of the same product, sold together at a lower price per unit. The pack size is shown on the product page before you add to cart, and the price shown is for the whole pack.

Is the food suitable for puppies and kittens?
Life stage is stated on each product page. We also keep a dedicated Puppies section. If you are not sure what suits your pet's age, breed or weight, message us — we will tell you honestly, including when the answer is a cheaper product.

What is in Sara's Wholesome?
Between 50% and 60% meat depending on the variant, with the balance made up of fruit, vegetables and, in the classic recipe, brown rice. Human-grade ingredients, no meat derivatives, artificial colours or added sugar. The exact ratio and full ingredient list for each variant is on its product page.

Is Hearty different from normal dry food?
Yes. It is slow oven-baked rather than high-heat extruded, which retains more nutrition and tends to be more palatable to fussy dogs.

How long is the shelf life?
Every shipment is checked against batch number and manufacturing date when it arrives in Kuwait. We do not knowingly sell short-dated stock. If you want the expiry date on a specific item before ordering, ask us and we will check the batch.

My dog has allergies. Can you help?
Send us a WhatsApp with the ingredients your dog reacts to and we will point you to what is safe in our range, or tell you if we do not carry anything suitable.

Returns

Can I return food?
No. Pet food, treats, supplements and litter cannot be returned once they leave our warehouse — this is a Kuwait food safety requirement. The exception is anything that arrives damaged, expired or incorrect, which we always replace or refund.

Can I return a collar, toy or bed?
Yes, within 14 days of delivery, unused and in its original packaging. See our Returns & Refund Policy for the detail.

Something arrived damaged. What now?
Send us a photo on WhatsApp within 48 hours. We replace or refund in full, including the delivery charge, and collect at our cost.

Getting hold of us

What is the fastest way to reach you?
WhatsApp +965 5540 0032. You can also call the same number, email Info@closetholding.com, or message us on Instagram at @huftkuwait.

Are you a real shop in Kuwait?
Yes. HUFT Kuwait is operated by Closet United Retail and Wholesale LLC, a Kuwaiti company. We hold our own stock in a fulfilment warehouse here and import directly from the manufacturer.